Video Identification Explained

Upgrade to iCard Standard plan for free after a short video chat with an аgent

What You Get

  • Personal IBAN for domestic, SEPA and SWIFT bank transfers

  • Up to 20 Virtual iCards for safe online shopping and subscriptions

  • 50,000 EUR monthly account spending limit to answer all your payment needs

  • Contactless mobile payments (Android & iOS)

  • 3 IBAN accounts for each of 7 supported currencies

Before You Start

  • Have your phone with you – charged

  • Make sure you are in a quiet and well lit space

  • Make sure you are alone in the room and no one will disturb you during the conversation with the agent

  • Check if your internet connection is stable

  • Have your valid EU national ID or an International passport ready. Temporary EU residence permits are NOT accepted as a main identification document.

To start the identification process, open iCard on your phone and tap the main menu (top-left). Tap on “Raise your payment limits” to start the process and simply follow the on-screen instructions to unlock all that iCard has to offer.

Useful Tip:

Before you start, check below what IDs we accept for your country. Make sure you select the country of your nationality.

During The Call

Chech your phone for a new text message from iCard and tell the agent the four digit code from the SMS

We will email you when ready.

Start Now

After The Call

Once your identity is verified, you will be notified via push notification and email confirmation, normally on the same day.

Additional Documents

We will ask you for “proof of address” documents

When is it needed?

We will ask for your “proof of address” if the ID you used during the identification process has no address on it.

What type of "proof od address" documents are acceptable:

  • Any utility bill with your name and address on it except a mobile phone bill. It needs to be no older than three months.

  • A bank statement with your name and address on it

We will ask you for “residence permit”

When is it needed?

If you identify yourself with a document or ID that was issued outside the EEA, we will ask for your “residence permit”.


You are currently living in France but you were born in Brazil. During the video chat with our agent you showed your Brazilian passport. You need to be an EEA resident to be able to use the iCard digital wallet. Therefore, we will ask you to send us a valid residence permit for an EEA country. In case that there is no address displayed on your residence permit, we will ask you to also send us a “proof of address” document.

We may ask you for an "alternative ID” in case that:

  • The ID you showed during the video chat is weared off and the information on it is not readable

  • Our agents noticed any discrepancies

  • Your ID will expire in less than 3 months

  • if your ID is not a biometric ID card