How can we help you?

Why did my card funding fail?

Here you can check the most common reasons why your funding with a card has failed.

Your bank may decline your funding operation if:

• You have no sufficient funds in the account, linked to your card;
• Your card is not active;
• You’ve disabled your online transactions from your online banking;
• You’ve reached your card limits.

In such cases, you should check with your issuing bank first.

The operation may be declined from our side if:

• You don’t have 3D Secure enabled or it wasn’t successfully confirmed;
• You’ve reached your funding limits;
• You’re trying to use your own iCard card, issued to the account you’re trying to top up;
• There’s a temporary technical issue.

If you still can’t fund your account, please get in touch with our Customer Support Team, so we can make a further check.