How can we help you?

I don’t receive e-mails from iCard. What should I do?

The notifications you receive by e-mail are official communication and are related to your funds, account status, the valid General Terms and Conditions and the Tariff, as well as confirmations of the bank transfers made by you.

If you don’t receive e-mails from us, the first thing to do is to check whether your registered e-mail is written correctly. You can check that by following these steps:

1. Log into your iCard app.
2. Tap on 'Menu' from the main navigation.
3. Tap on your profile photo in the upper-left corner. 

If that’s not the case, there could be several reasons why you are not receiving e-mails. Some possible causes include internet connectivity issues, e-mails being accidentally deleted or sent to the trash folder, problems with external e-mail clients, or technical issues with the device or browser you’re using to access your e-mail.

Please first check your 'Spam' folder or your storage limit, and if you still can’t receive your e-mail from iCard, contact our Customer Support Team and we’ll gladly assist you.