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I didn’t receive the one-time code during checkout. What can I do?
If you are required to enter a one-time code during checkout, but you don’t receive it, this could be for several reasons. For example:
- You’ve requested a one-time code too many times;
- You’ve entered a wrong one-time code multiple times;
- You have received an e-mail but it went to your SPAM folder;
- Suspicious activity was detected;
- If your mobile number has been changed and you haven’t updated it in your iCard account.
If you need any help, please contact us at support@icard.com
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