How can we help you?

I didn’t receive the one-time code during checkout. What can I do?

If you are required to enter a one-time code during checkout, but you don’t receive it, this could be for several reasons. For example:

• You’ve requested a one-time code too many times;
• You’ve entered a wrong one-time code multiple times;
• You have received an e-mail but it went to your SPAM folder;
• Suspicious activity was detected;
• If your mobile number has been changed and you haven’t updated it in your iCard account.

If you need any help, please contact us at support@icard.com