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I paid for an item or a service I never received. What should I do?
In case you haven’t received the purchased goods/services, we recommend contacting the merchant and requesting a refund. You also have the option to submit a chargeback request. To do so, you’ll need to get in touch with our Customer Support Team and provide all available information, including correspondence, agreements, invoices, or other supporting documents. Keep in mind that there is a fee for initiating the procedure and we won’t be able to guarantee the outcome. Find more information on how to request a chargeback here.
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