As a regulated financial institution, we need to protect all our users and at the same time comply with strict rules and regulations. If your account is locked, it usually means that we require additional information, or need to conduct important security checks.
Your account may be restricted due to one of the following reasons:
In such cases, you may be asked to:
If your account is locked, you should have received more information at your registered e-mail. However, if you haven’t received any instructions, please check your ‘Spam’ folder first or contact our Customer Support Team, so we can assist you accordingly.
To speed up the process, we kindly advise you to follow the instructions that you were given. Answer all the questions that you were asked as detailed as possible and in case you were asked for supporting documentation, send it to us promptly.
Keep in mind that each case takes a different time to be reviewed by our team. We strive to check all the information as soon as possible, but we can’t provide you with an exact timeframe.
In case you didn't find what you were looking for, please contact us for more information.
Contact support