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How long does it take to review my submission?

The review of your submission usually takes up to 1-2 business days. If the details provided are sufficient enough to verify your identity, you'll receive a notification and your account will be updated. Keep in mind that sometimes we may ask for additional documents and/or information that are mandatory to accept your application. In this case, you’ll be asked to upload extra documents as described in the e-mail sent from us.

In case your submission is under review for more than 2 working days, please check your inbox and log into the app to check for any pending document requests.

 

Related articles:

Why do I need to present additional documents?

What can I provide as proof of address?

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