How can we help you?

Account

How long does it take to review my submission?

The review of your submission usually takes up to 1-2 business days. If the details provided are sufficient enough to verify your identity, you'll receive a notification and your account will be updated. Keep in mind that sometimes we may ask for additional documents and/or information that are mandatory to accept your application. In this case, you’ll be asked to upload extra documents as described in the e-mail sent from us.

In case your submission is under review for more than 2 working days, please check your inbox and log into the app to check for any pending document requests.

 

Related articles:

Why do I need to present additional documents?

What can I provide as proof of address?

Still need help?

In case you didn't find what you were looking for, please contact us for more information.

Contact support
Cookie Icon
Cookies

El sitio web utiliza cookies que le ofrecen una experiencia mejor personalizada. Puede gestionarlas en "Configuración". Para obtener más información, lea nuestra Política de cookies.

Escribenos en WhatsApp