How can we help you?

Account

How can I verify my identity?

In order to be able to use our financial services, you’ll be asked to go through a self-identification process. It’s easy and it takes less than 5 minutes to complete it.

Here’s how to start: 

  1. Log into your iCard app.
  2. Tap on 'Menu' from the main navigation.
  3. Open 'Verify my identity', the first option in the list, and follow the on-screen instructions.

All you’ll need is a valid ID document (this can either be an ID card, or a passport, depending on the issuing country). You should use the original document, not a photocopy or a picture. Check all accepted documents here.

To complete the self-identification successfully, make sure that:

  • You’re alone during the process;
  • You’re in a place with ambient lighting;
  • You take clear pictures of your document and all details are readable;
  • Your ID document hasn’t expired and it’s included in the list of accepted documents;
  • You don’t take a picture of a picture;
  • You don’t cover any part of your face while taking the selfie. Remove sunglasses, masks, or other accessories.

Still need help?

In case you didn't find what you were looking for, please contact us for more information.

Contact support
Cookie Icon
Cookies

El sitio web utiliza cookies que le ofrecen una experiencia mejor personalizada. Puede gestionarlas en "Configuración". Para obtener más información, lea nuestra Política de cookies.

Escribenos en WhatsApp