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Money transfers
How can I dispute a direct debit taken from my account?
As a customer, the Direct Debit Guarantee protects you against payments made in error or fraudulently or for any other reason. For a period of eight weeks after your account was debited, you can dispute a payment through iCard with no need to provide us with evidence of why you’re disputing this payment. This is a feature of SEPA direct debit as a payment method. Our responsibility is to make an 'indemnity claim' to the bank of the collecting organization (merchant) on your behalf.
If you need our help to dispute a direct debit, please contact us using the chat option in the app or at support@icard.com.
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