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How can I dispute a direct debit taken from my account?

In case the payee has initiated a SEPA Direct Debit payment, as a result of which your iCard for Business account has been debited, you have the right to request a refund of the debited amount from us without being required to provide any reasons or explanation to your request. Such a request must be made within the legal terms of the SEPA Direct Debit rules.

If there is an unauthorised payment initiated by a payee using the SEPA Direct Debit service and as a result of which your account has been debited, you can submit a dispute of the payment within a 7-day period from the day of the payment and request a refund for the unauthorised transaction. 

You shall bear all the losses relating to any unauthorised payment under SEPA Direct Debit if they are incurred as a result of a fraudulent act or any other circumstances that are not under iCard’s control.

Read more about refunds for unauthorised payments of SEPA Direct Debits in the Legal Agreement for iCard Business account here.