How can we help you?

My app displays ‘Connecting…’. What should I do?

Usually, this message appears when your internet connection is weak.

We recommend trying to restart the app or switch to another network (WiFi or mobile data).

If the issue persists, please get in touch with our Customer Support Team. You’ll need to provide us with the following information that will help us investigate the issue:

• When was the exact time and date of your attempt?
• What were the exact steps that you’ve taken?
• Take a screenshot or a short screen recording.