How can we help you?

What should I do when I have issues adding money using Google Pay/Apple Pay?

Here you can check the most common reasons why your funding via Google Pay/Apple Pay has failed.

Your bank may decline your funding operation if:

• You have no sufficient funds in the account, linked to your card;
• Your card is not active;
• You’ve disabled your online transactions from your online banking;
• You’ve reached your card limits.

In such cases, you should check with your issuing bank first.

The operation may be declined from our side if:

• You’ve reached your funding limits;
• You’re trying to use your iCard card, issued to the account you’re trying to top up;
• There’s a temporary technical issue.

Keep in mind to also check if your card’s added only for contactless payments in your Wallet app. 

If you still can’t fund your account, please get in touch with our Customer Support Team, so we can make a further check.