How can we help you?

When will the bank transfer reach my iCard account?

The processing time depends on the type of the transfer:

• Transfers in EUR – regular SEPA transfers usually take up to 1-2 business days to arrive. If the sending bank supports SEPA Instant Credit transfers and the transfer was sent as instant, the funds will be processed and sent in 10 seconds.
• Transfers in BGN – such transfers usually take 1 business day to arrive. If the transfer has been sent before 1:00 PM (UTC +02:00) on a business day, it’ll be processed on the same day. Instant bank transfers (blink) are available in case the sending bank supports them.
• International transfers – all transfers in other currencies or from countries outside EEA are usually received in 3-5 business days.

If your bank transfer is taking longer than the defined time frame, you may first check in with your bank to see if the transfer was executed, or if it was stopped for additional checks. 

In case it’s already executed, contact us to make an additional check. Before doing so, please prepare a payment order for the transfer, as well as all details about the transfer (sender, IBAN, amount, currency).