How can we help you?

What can I do if I can’t log into the app?

In case you’re having trouble logging in, please check if:

• You’ve updated your iCard app to the latest version in your app market;
• Your internet connection is stable;
• You’ve temporarily blocked your account due to a wrongly entered passcode.

If you’ve forgotten your passcode and have entered the wrong one 3 times, you have to wait for 15 minutes until your account is unlocked again. In case you’ve entered a wrong passcode more than 6 times, your login will be permanently blocked and you’ll have to contact our Customer Support Team via chat or e-mail.

If you can’t remember your passcode, we advise you to not make suggestions and choose the 'Forgotten passcode' option on the login screen and follow the steps to reset it.

Related articles:

I forgot my passcode. How to reset it?