In case you’re having trouble logging in, please check if:
If you’ve forgotten your passcode and have entered the wrong one 3 times, you have to wait for 15 minutes until your account is unlocked again. In case you’ve entered a wrong passcode more than 6 times, your login will be permanently blocked and you’ll have to contact our Customer Support Team via chat or e-mail.
If you can’t remember your passcode, we advise you to not make suggestions and choose the 'Forgotten passcode' option on the login screen and follow the steps to reset it.
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