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What is a chargeback?
It's a process that allows you to dispute a transaction in cases where:
- The merchant didn’t provide the purchased goods or services at all or as described;
- You were incorrectly charged (double charged or in incorrect currency);
- If the payment was not made by you, e.g. your card details were compromised or your card was lost/stolen.
Keep in mind that there is no guarantee that we can get your money back since the process is defined by Mastercard and Visa.
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