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What is a chargeback?

It's a process that allows you to dispute a transaction in cases where:

• The merchant didn’t provide the purchased goods or services at all or as described;
• You were incorrectly charged (double charged or in incorrect currency);
• If the payment was not made by you, e.g. your card details were compromised or your card was lost/stolen.

Keep in mind that there is no guarantee that we can get your money back since the process is defined by Mastercard and Visa.

Related articles:

How to submit a chargeback request?