How can we help you?

Money transfers

Why was my transfer to a card unsuccessful?

Your card transfer might fail due to one of the following reasons:

  • The card you’re trying to send money to is either blocked, destroyed, or expired;
  • The recipient’s card you’re trying to send money to isn't active;
  • The card issuer or the receiver’s bank has returned the transfer or it was restricted due to risk considerations;
  • The recipient’s card is not eligible for this kind of payment;
  • There was a technical error.

In such cases, you can contact the recipient to check with his bank or ask him for an alternative card.

Still need help?

In case you didn't find what you were looking for, please contact us for more information.

Contact support
Cookie Icon
Cookie-uri

Site-ul web folosește cookie-uri care vă oferă o experiență personalizată mai bună. Le puteți gestiona din "Setări". Pentru a afla mai multe, citiți Politica noastră privind cookie-urile.

Scrie-ne pe
WhatsApp